Frequently Asked Questions:
Can I get more than a one-color imprint on a product?
Each item varies - if the particular product you are looking at does not indicate multi-color imprints, simply go to the "Contact" link at the top of our site and include details such as Item# and number of imprint colors. You may also submit a request by hitting the "Request Info" button under the product you are viewing. We will get details to you pronto.
Is your site secure?
YES. Our site uses SSL technology built into your web browser to ensure that your private information remains as safe as possible. All of your "check out" information (including your credit card number) is sent to us via an encrypted SSL connection. Rest assured that this page is encrypted. There is no "s" at the end of "http" in the address bar because the secure page is in a frame. With frames, only the address of the main page appears in the address bar. If you were to open the lower-right frame in a brand new window, then you would see the "https" designation. There is indeed an "https" in that frame's address, you just cannot see it. If you have any questions regarding the security on our site, please do not hesitate to let us know. We would be more than happy to assist you.
When will my order ship?
Each product outlines approximate production times. Your production time starts when all order details are clarified and all proofs approved. If you have an event date and need an order rushed, please contact us and we will move heaven and earth to try and make it happen!
Do I have to pay for overruns?
No! Many companies charge for extra pieces shipped, we never charge for extras to you - it's on the house!
Will I receive a proof?
Yes! You will receive a Free Digital Proof via email before we can start production, no exceptions - we like to dot our I's and cross out T's! Proofs MUST be approved before your order can enter production.
Do you offer rush service?
We do offer a Rush service on many of our products - please contact us with Item#, your requested in-hands date and we will let you know pronto if we can provide a rush and if there is any additional charges to do so.
Do you offer discounts to Non-profits?
We do! We believe in giving back when we can so we offer a flat 15% discount on all our swag to all non-profit organizations. Please submit a 501c3 form via our contact form and we will be in touch with a special code specifically for your organization for ordering our swag.
Can I order blank products?
Most of our swag is available blank at a reduced price. Please contact us with the item# and quantity you are looking for and we will provide you a quote asap.
What type of art files should I send?
ARTWORK REQUIREMENTS: Please upload artwork as Illustrator file (.ai), a print-ready PDF file or a high resolution .eps file. We do not accept data files, publisher files, InDesign files, faxed or scanned art, or word documents as art files.
NOTE: All fonts MUST be converted to curves/outlines to avoid font issues. We will notify you of any issues w/artwork provided. You will receive an email Proof before we print your swag so no worries!
No artwork? We can help! We can prepare your TEXT artwork for you for FREE. Simply fill out the details when ordering. Please note this fee is for text art only. Need more detailed art? We can help - for an additional $60/hour art prep fee we can prepare basic art & will provide a quote for you before proceeding with your order. You will be notified BEFORE we start your set-up of this additional charge.
Here are a few tips to make your visit to our website as enjoyable as possible:
If you see something you like but have questions, just select the item for more details. You can then add the item to your cart to request more information (no credit card info is required) or place an order directly from our site!
Click "View Cart" at any time to review the items in your cart. Don't forget that you have to check out by clicking "Check Out" in order for your cart to be sent to us. All of your personal information (including credit card information) will be submitted using strict industry-standard SSL encryption, in other words, we are a safe site.
If you enjoy visiting our website, we would love for you to tell your friends about it. Send them a quick message directly from our site by clicking "Tell a Friend" at the bottom of our home page. We would greatly appreciate it!
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If you need further assistance using our website, please don't hesitate to let us know! We're always here to help!